Working with Our Members

The collaborative relationship we share with our members makes up the bedrock of GLWA’s operating philosophy.

As we work together for the greater good of the region, GLWA coordinates projects for civic improvement and provides members with educational resources. Our One Water Partnership Agreement outlines the mutual commitment between GLWA and those we serve, including the One Water Mission: To collaboratively ensure a One Water system approach to our regional water and wastewater system that will be economically, socially, and environmentally responsible and sustainable.

Our members include GLWA team members, board members, water and wastewater partners, associated stakeholders, elected officials, consultants and regulatory agencies.

GLWA has a dedicated Member Outreach Program that collaborates with its members on water and wastewater activities. Work groups are used to involve members in technical service and financial discussions that support decision-making for GLWA’s water and wastewater systems. GLWA has designated team members working within the Member Outreach Program and includes a contracted third-party facilitator responsible for ensuring and sustaining the rules of collaboration and furthering the transparent exchange of information between GLWA and its members.

Member Outreach Portal

For the Member Outreach calendar, related work group documents and member contact information, log in to our Member Outreach Portal.

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This agreement sets the foundation for long-term trust, collaboration, respect and honest communication between GLWA and its members.

Resources for Your Community

GLWA provides ample resources and educational documents for our members.


Established in 2015, the Water Residential Assistance Program (WRAP) provides direct assistance to low-income households struggling with their water and wastewater bills. The program also provides home conservation audits and funds for fixture repairs or replacements to help further reduce the amount of homeowners’ bills moving forward.

Representatives from the surrounding counties worked hand-in-hand with GLWA to create a program that is first of its kind in Michigan, and one of only a few models for sustainable assistance plans in the country. Day-to-day management of the WRAP program is provided by GLWA’s contractual partner Wayne Metro.

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Benefits & Qualifications

Learn more about the WRAP program, including how it can benefit the constituents in your communities. For more information or household availability, visit our archive.


Average amount of money saved per household in 2018
Households that received a WRAP audit in 2018
Water conservation measures installed and repairs made in 2018

Join the GLWA System

Discover how we work with our members to create healthy communities and explore the water and wastewater services we provide. Then learn how to connect your community to Michigan’s water provider of choice.