Working with Our Members

The collaborative relationship we share with our members makes up the bedrock of GLWA’s operating philosophy.

As we work together for the greater good of the region, GLWA coordinates projects for civic improvement and provides members with educational resources. Our One Water Partnership Agreement outlines the mutual commitment between GLWA and those we serve, including the One Water Mission: To collaboratively ensure a One Water system approach to our regional water and wastewater system that will be economically, socially, and environmentally responsible and sustainable.

Our members include GLWA team members, board members, water and wastewater partners, associated stakeholders, elected officials, consultants and regulatory agencies.

GLWA has a dedicated Member Outreach Program that collaborates with its members on water and wastewater activities. Work groups are used to involve members in technical service and financial discussions that support decision-making for GLWA’s water and wastewater systems. GLWA has designated team members working within the Member Outreach Program and includes a contracted third-party facilitator responsible for ensuring and sustaining the rules of collaboration and furthering the transparent exchange of information between GLWA and its members.


Member Outreach Portal

For the Member Outreach calendar, related work group documents and member contact information, log in to our Member Outreach Portal.

Single Resource Download

One Water Partnership Agreement

This agreement sets the foundation for long-term trust, collaboration, respect and honest communication between GLWA and its members.

Resources for Your Community

GLWA provides ample resources and educational documents for our members.


The Water Residential Assistance Program, or WRAP, provides assistance to eligible, low-income households who receive water and/or sewer service from GLWA member partner communities. Households can receive help with paying down past due balances and receive water and sewer bill payment assistance for up to two years. Eligible seniors and permanently disabled persons can obtain bill credit assistance without an expiration date. Participants may also receive conservation assistance and minor plumbing repairs. WRAP, a first of its kind program in Michigan, was created by representatives from throughout the region. GLWA partners with agencies like Macomb Community Action, United Way for Southeastern Michigan, and Wayne Metropolitan Community Action Agency to deliver WRAP services to residents.

Join the GLWA System

Discover how we work with our members to create healthy communities and explore the water and wastewater services we provide. Then learn how to connect your community to Michigan’s water provider of choice.