Working with Our Members

The collaborative relationship we share with our members makes up the bedrock of GLWA’s operating philosophy.

As we work together for the greater good of the region, GLWA coordinates projects for civic improvement and provides members with educational resources. Our One Water Partnership Agreement outlines the mutual commitment between GLWA and those we serve, including the One Water Mission: To collaboratively ensure a One Water system approach to our regional water and wastewater system that will be economically, socially, and environmentally responsible and sustainable.

Our members include GLWA team members, board members, water and wastewater partners, associated stakeholders, elected officials, consultants and regulatory agencies.

GLWA has a dedicated Member Outreach Program that collaborates with its members on water and wastewater activities. Work groups are used to involve members in technical service and financial discussions that support decision-making for GLWA’s water and wastewater systems. GLWA has designated team members working within the Member Outreach Program and includes a contracted third-party facilitator responsible for ensuring and sustaining the rules of collaboration and furthering the transparent exchange of information between GLWA and its members.


Member Outreach Portal

For the Member Outreach calendar, related work group documents and member contact information, log in to our Member Outreach Portal.

Single Resource Download

One Water Partnership Agreement

This agreement sets the foundation for long-term trust, collaboration, respect and honest communication between GLWA and its members.

Resources for Your Community

GLWA provides ample resources and educational documents for our members.


The Great Lakes Water Authority (GLWA) launched the Water Residential Assistance Program (WRAP) in 2015 to provide financial assistance to qualifying low-income households in the GLWA service area. WRAP helps households with low incomes permanently reduce their water, sewer, and drainage services bills by providing water conservation measures and offering bill payment and arrearage assistance. The program is funded by at one half of one percent of GLWA budgeted revenues.

Representatives from the surrounding counties worked together with GLWA to create a program that is first of its kind in Michigan, and one of only a few models for sustainable assistance plans in the country. GLWA engages with local service delivery partners who have direct oversight of the implementation and marketing of the program in their service areas, allowing for more tailored outreach efforts. Our partners include Macomb Community Action Agency (MCA) and the founding-administer Wayne Metropolitan Community Action Agency (Wayne Metro).


Average amount of money saved per household in 2018
Households that received a WRAP audit in 2018
Water conservation measures installed and repairs made in 2018


Join the GLWA System

Discover how we work with our members to create healthy communities and explore the water and wastewater services we provide. Then learn how to connect your community to Michigan’s water provider of choice.