What is the Water Residential Assistance Program?

The Great Lakes Water Authority (GLWA) established the Water Residential Assistance Program (WRAP) in 2015 to provide financial assistance to qualifying low-income customers in the GLWA service region. WRAP helps residential customers with low incomes permanently reduce their water, sewer, and drainage services bills by providing water conservation measures and offering short-term financial bill payment assistance to customers to reduce arrearages and develop on-time bill payment habits. The program is funded by at one half of one percent of GLWA service charges revenues.

Representatives from the surrounding counties worked together with GLWA to create a program that is first of its kind in Michigan, and one of only a few models for sustainable assistance plans in the country. GLWA’s partner community action agencies (CAA) currently have direct oversight for the implementation and marketing of the program in their service areas, allowing for more tailored outreach efforts. Our CAA partners include Oakland Livingston Human Service Agency (OLHSA), Macomb Community Action Agency (MCA), and support from Genesee County Community Action Resource Department (GCCARD), in addition to the founding-administer Wayne Metropolitan Community Action Agency (Wayne Metro). 


By The Numbers

0 K
Enrolled Households
0$ M
Committed Funds To Enrolled Participants
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Participating Member Communities

Program Elements 

  • Direct Bill Payment Assistance 
  • Arrearage Assistance 
  • Conservation Assistance and Minor Plumping Repairs

Program Benefits

  • While enrolled, households cannot have their water shut off
  • Program participants receive water conservation education
  • Community action agency partners can provide households with additional wrap around programming
  • Utilities receive additional revenue on a reoccurring basis
  • Program design is intentionally flexible to adjust to changing demands and needs

Who is Eligible for WRAP?

Households may be eligible for WRAP if they meet the following requirements:

  • Reside within the GLWA service region
  • Household income is at or below 200% of the federal poverty level
  • Are responsible for paying their water bill
  • Own OR rent the home

How to take advantage of WRAP

GLWA partners with community action agencies to administer the program. This partnership leverages the other resources and assistance programs CAAs administer, working to ensure residents have adequate support outside of just their water bill.

Oakland County

Oakland Livingston Human Service Agency (OLHSA)
196 Cesar E. Chavez Ave.
Pontiac, MI 48343
248-409-1611

Wayne County, Washtenaw County, Monroe County And City of Flint

Wayne Metro Community Action Agency (Wayne Metro)
7310 Woodward Ave., Ste. 800
Detroit, MI 48202
313-873-6000
Wayne Metro provides services to the City of Detroit, Wayne, Washtenaw, and Monroe Counties, and the City of Flint.

Macomb County, Lapeer County and St. Clair County

Macomb Community Action (MCA)
21885 Dunham Rd., Ste. 10
Clinton Township, MI 48036
586-469-6999
Macomb CAA provides services to Macomb, Lapeer, and St. Clair Counties.

Email wrap@glwater.org for general questions about WRAP