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Assistance

GLWA focuses on balancing affordability with the responsible operation of the regional system, knowing that the decisions we make today will impact future generations. Our organization has a responsibility to preserve affordability for our local communities, while ensuring the long-term reliability of the system and the protection of public health.

WRAP Program Policy Resources

Water Residential Assistance PROGRAM

WRAP provides assistance to eligible, low-income households who receive water and/or sewer service from GLWA member partner communities.

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Benefits

Households can receive help with paying down past due balances and receive water and sewer bill payment assistance for up to two years. Eligible seniors and permanently disabled persons can obtain bill credit assistance without an expiration date. Participants may also receive conservation assistance and minor plumbing repairs.

WRAP, a first of its kind program in Michigan, was created by representatives from throughout the region. GLWA partners with agencies like Macomb Community Action, United Way for Southeastern Michigan, and Wayne Metropolitan Community Action Agency to deliver WRAP services to residents.

Who Can PARTICIPATE?

wrap eligibility

  • Reside within the GLWA service area.
  • Demonstrate household income at or below 200 percent of the federal poverty level.
  • Establish they are responsible for the water or sewer bill.
  • Reside in the home they own or rent.

Program elements

  • Bill payment assistance based on household income and bill amount.
  • Arrearage or past due balance assistance
  • Conservation measures such as a home water audit and minor plumbing repairs

Water Residential Assistance Program policy

Read the WRAP policy detailing the mission and vision of the program, as well as the objectives and outcomes.
WRAP Policy

TAKE ADVANTAGE OF WRAP

GLWA engages local service delivery partners to administer the program. This partnership leverages the other resources and assistance programs available, working to ensure residents have adequate support outside of just their water and sewer bill.

It should be noted that residents within the city of Detroit are eligible for the Detroit Water & Sewerage Department’s Lifeline H2O Program, which is partially funded by WRAP as Area 1. To learn more, call 313-435-2055 or visit The Lifeline Plan | City of Detroit.

RESOURCE DOCUMENTS

WRAP Reports

WRAP Flyers

2024 WRAP Improvements

Outreach + Education

Haran Stanley Haran Stanley

“Water affordability is vital for our community. Many households are in the tough position of having to choose between paying their water bill and going without basic necessities for a few days. Sadly, even when they pay their bills, they often struggle to cover other essential needs.”

Haran Stanley

Manager, Affordability and Assistance

WE’RE HERE TO HELP

For general questions about WRAP or how you can receive assistance, contact us via

email.
wrap@glwater.org

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