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June 25-26, 2021 Rain Event: Information on Applying for FEMA Assistance & Filing an Appeal

Click here to file an application for FEMA assistance for the June 25-26, 2021 rain event. The registration deadline for FEMA has been extended to November 12, 2021.

If your FEMA claim has been denied, click here for step-by-step instructions on how to file an appeal with FEMA (scroll down to the “If You are Denied” section). The City is also encouraging residents who need assistance with their claim to visit either of its two Disaster Recovery Centers: Kemeny Recreation Center (2260 S. Fort Street) and The Salvation Army (3000 Conner Street).

You may also qualify for assistance provided by a group of local realtors. Please click here and scroll to the end of this news article for more details.

Contact Us

Get in touch during regular business hours and we’ll get back to you as soon as possible. In the case of an emergency, please use the emergency contact information below.

Contact GLWA


For general information about GLWA, call or email and we will get back with a response in a timely manner.

Contact GLWA


If you are a GLWA member partner with an emergency, please call our Systems Control Center.
Contact GLWA


For local water or sewer issues within the City of Detroit, please call the DWSD emergency line.

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Sewer Back-Up Claim Form

If you have been impacted by a sewer back-up and want to file a claim with GLWA, please click below.

Administration Address

Great Lakes Water Authority
735 Randolph, Suite 1900
Detroit, MI 48226


Customer Payment Address

Great Lakes Water Authority
Attn: Treasury
P.O. Box 441370
Detroit, MI 48224-1370

For prompt credit to your account, please include the remittance slip with your payment.

For ACH, wire instructions and payment questions, please send an email to


Other Contacts

CEO Office:

New Contract or Contract Negotiation:

Contracts and Grants/General Info:

Member Outreach:

Water Quality:

Pressure or Flow Issues:

Water Meter Issues: 

Sewer Meter Issues: 

Wholesale Automated Meter Read (WAMR) Portal:

Greater Detroit Regional Sewer System (GDRSS) Portal:

Industrial Waste Control:




Miss Dig:
313 267 – 8958