• Break occurred at approximately 1:30 a.m. on May 10, 2026
• GLWA Field Service Crews are working to isolate the break so that repairs can begin
• Once the break is isolated, Orion Township, the Village of Lake Orion, and the northern section of Auburn Hills will no longer be receiving water from GLWA and depending on several factors will likely lose water entirely in a matter of hours;
• GLWA is asking the residents of Orion Township, the Village of Lake Orion, City of Rochester Hills, and the northern section of Auburn Hills to restrict water use to only that which is absolutely essential
• Additionally, a precautionary boil water advisory has been issued for the city of Rochester Hills due to the drop in pressure from the break
Contact Us
Get in touch during regular business hours and we’ll get back to you as soon as possible. In the case of an emergency, please use the emergency contact information below.
GENERAL CONTACT
MEMBERS EMERGENCY CONTACT
DETROIT EMERGENCY CONTACT
Sewer Back-Up Claim Form
If you have been impacted by a sewer back-up and want to file a claim with GLWA, please click below.
Administration Address
Great Lakes Water Authority
735 Randolph, Suite 1900
Detroit, MI 48226
Other Contacts
CEO Office:
ceo@glwater.org
New Contract or Contract Negotiation:
313-964-9034
Member Outreach:
313-964-9301, outreach@glwater.org
Water Quality:
313-926-8127, waterquality@glwater.org
Pressure or Flow Issues:
313-267-6000, systemscontrol@glwater.org
Water Meter Issues:
313-267-9007, wamr@glwater.org
Sewer Meter Issues:
313-267-8977, gdrss@glwater.org
Wholesale Automated Meter Read (WAMR) Portal:
313-267-1474, wamr@glwater.org
Greater Detroit Regional Sewer System (GDRSS) Portal:
313-267-1474, gdrss@glwater.org
Industrial Waste Control:
313-297-5850, iwc@glwater.org
Easements:
313-267-8987
Procurement:
procurement@glwater.org
Permits:
313-267-3698, permits@glwater.org
Miss Dig:
313-267-8958