Alert Icon

June 25-26, 2021 Rain Event: Information on Applying for FEMA Assistance & Filing an Appeal

Click here to file an application for FEMA assistance for the June 25-26, 2021 rain event. The registration deadline for FEMA has been extended to November 12, 2021.

If your FEMA claim has been denied, click here for step-by-step instructions on how to file an appeal with FEMA (scroll down to the “If You are Denied” section). The City is also encouraging residents who need assistance with their claim to visit either of its two Disaster Recovery Centers: Kemeny Recreation Center (2260 S. Fort Street) and The Salvation Army (3000 Conner Street).

You may also qualify for assistance provided by a group of local realtors. Please click here and scroll to the end of this news article for more details.

Contact Us

Get in touch during regular business hours and we’ll get back to you as soon as possible. In the case of an emergency, please use the emergency contact information below.

Contact GLWA

GENERAL CONTACT

For general information about GLWA, call or email and we will get back with a response in a timely manner.

Contact GLWA

MEMBERS EMERGENCY CONTACT

If you are a GLWA member partner with an emergency, please call our Systems Control Center.
Contact GLWA

DETROIT EMERGENCY CONTACT

For local water or sewer issues within the City of Detroit, please call the DWSD emergency line.

Single Resource Download

Sewer Back-Up Claim Form

If you have been impacted by a sewer back-up and want to file a claim with GLWA, please click below.


Administration Address

Great Lakes Water Authority
735 Randolph, Suite 1900
Detroit, MI 48226

 

Customer Payment Address

Great Lakes Water Authority
Attn: Treasury
P.O. Box 441370
Detroit, MI 48224-1370

For prompt credit to your account, please include the remittance slip with your payment.

For ACH, wire instructions and payment questions, please send an email to treasury@glwater.org.

 

Other Contacts

CEO Office:
ceo@glwater.org

New Contract or Contract Negotiation:
313-964-9034

Contracts and Grants/General Info:
contractsandgrants@glwater.org

Member Outreach:
313-964-9301,  
outreach@glwater.org

Water Quality:
313-926-8102, mary.semegen@glwater.org

Pressure or Flow Issues:
313-267-6000systemscontrol@glwater.org

Water Meter Issues:
313-267-9007wamr@glwater.org 

Sewer Meter Issues: 
313-267-8977
gdrss@glwater.org

Wholesale Automated Meter Read (WAMR) Portal:
313-267-1474wamr@glwater.org

Greater Detroit Regional Sewer System (GDRSS) Portal:
313-267-1474gdrss@glwater.org

Industrial Waste Control:
313-297-5850iwc@glwater.org

Easements:
313-267-8987

Procurement: 
procurement@glwater.org

Permits: 
313-267-3698, permits@glwater.org

Miss Dig:
313 267 – 8958