GLWA receives 2017 Gold Award for Exceptional Utility Performance by the Association of Metropolitan Water Agencies

The Association of Metropolitan Water Agencies (AMWA) presented the Great Lakes Water Authority (GLWA), Michigan’s largest drinking water provider, with this year’s Gold Award for Exceptional Utility Performance. The award recognizes large public drinking water systems that exhibit outstanding achievement in implementing the nationally recognized attributes of Effective Utility Management (EUM), which include product quality, customer satisfaction, employee and leadership development, operational optimization, financial viability, community sustainability, enterprise resiliency, infrastructure strategy and performance, stakeholder understanding and support, and water resource sustainability.