Wholesale Customers

One Water Partnership  

On September 28, 2017, GLWA and its members entered into our first One Water Partnership Agreement. The document provides the foundation for understanding and commitment to strengthening and improving our long-term partnership based on mutual trust, collaboration, respect and open and honest communication. Click here to read the agreement.

To learn more about the benefits of participating in the outreach program, the different work groups and how to get involved, review the documents below.

Boil Water Advisory Templates and FAQs

Template Boil Water Advisory-DRAFT

Template DO NOT USE Advisory-DRAFT

Template Lifting of Boil Water Advisory-DRAFT

Template Boil Water Advisory_Ecoli Warning-DRAFT

Boil Water Advisory FAQs

Do Not Use Advisory FAQs


Memorandum: Technical Issues Impacting GLWA Financial and Billing Systems 

Information Number

844-455-GLWA (4592)

Emergency: Main Breaks or Leaks

Account Access/Customer Outreach Portal

This portal contains Water Technical Advisory Committee (TAC) and Steering Committee (SC) workgroup documents, presentations, meeting summaries, calendar of events, and announcement information related to water and wastewater in the GLWA service area. A member login allows you to access all documents and to receive email notifications regarding events related to the GLWA suburban water and wastewater systems. To request a user login, or if you have questions about the Customer Outreach Portal, please send an email to outreach@glwater.org or call 248-476-7577.

Account Access/Wholesale Automated Meter Read (WAMR) Portal

The Wholesale Automated Meter Reading (WAMR) system collects flow and pressure information from the GLWA wholesale water meter sites every five minutes. The portal provides a customizable, web-based interface that displays meter and customer data in both graphical and tabular formats in increments of five minute, hourly and daily intervals. Customer and site usage can also be downloaded for off-line examination. Billed Consumption with adjustments can be reviewed for customer usage analysis. To request a user login, or if you have questions about the WAMR Portal, please send an email to wamr@glwater.org or call 313-267-1474.

Account Access/Greater Detroit Regional Sewer System (GDRSS) Portal

The Greater Detroit Regional Sewer System Model Setup and Analyses (GDRSS) System collects flow and depth information from the GLWA sewerage meters in five minute increments and rain gauges in 15 minute increments.  The GDRSS portal provides a web-based interface that displays meter data (collected the day before) in both graphical and tabular formats in increments of five minute, hourly, daily, monthly, and yearly intervals. Data can be exported for off-line examination. Billing reports can be reviewed for customer analysis, as well as precipitation data. To request a user login, or if you have questions about the GDRSS Portal, please send an email to gdrss@glwater.org or call 313-267-1474.

Wholesale Customer Account Info

Water Residential Assistance Program (WRAP)

Wholesale Service Charges

Customer Outreach Portal

WAMR Portal

GDRSS Portal

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